For a Better Deal from Government Offices

Even though many services of the central and state governments are now available online, there are occasions when people have to visit government offices. In most of the offices, the people are greeted with different kinds of experiences from the officials and employees including a lethargic approach, red tapism, apathy, lack of concern, dilatory tactics etc. Of course, there are a few exceptions as well to this. In government offices, revealing the identity of the staff to the public needs to be given much importance, which would make them more diligent of their duties to the public. Further, the visitors should find it easy to ascertain the officials responsible for various matters.

Government employees are public servants. Public is entitled to get the best attention from the employees in all  government establishments. Some offices have the post of Public Relation Officer. But they generally do not add the intended value to the services received by the public.

Against the above backdrop, a suggestion has been sent to the concerned Ministers and Secretaries  of the central government and the State government (Kerala) to examine introduction of the following.

(1)    Making it mandatory for all officials and employees of all cadres of all central and state government establishments to wear a badge issued by the government, prominently showing  the name of the person, while on duty. The name should be in letters of sufficiently big size.(Though wearing of ID cards is mandatory in some establishments, the particulars shown in those cards are not properly readable for the visitors.)

(2)    Making it mandatory in all central and state government establishments to prominently display the name, designation and mobile number of all the officials responsible for various services / functions rendered by that office.